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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brandon Wiggins

November 8, 2024

1  out of  5
rating by Brandon Wiggins
"It has taken years but I can finally share my story about this horrible insurance company. When I first got a policy on my Charger a few years ago, State Farm sent a letter to my home telling me they were going to cancel my policy because they needed info on my spouse. I quickly called Tanner Bush office and spoke with someone who assured me everything was OK. A week or so later I got another letter stating my policy was canceled. I then scrambled and purchased a new policy with another company. A day or 2 later I called Tanner Bush office again to complain and the guy listened to me and said he was going to reinstate my policy. I told him that was fine but I had already purchased insurence through another company and they would charge me a cancelation fee. He said that's not his problem and that he was going to reinstate the policy. I lost $275 to the other company for canceling. Tanner Bush office then BACK charges me for the time between the cancelation and the reinstatement. At this point it was nearing Christmas and I was so broke I could barley afford presents for my family. I explained this to the agent on the phone and asked if they would reimburse me for the money I lost and cut me some slack because they made the mistake. He said no I still have to pay them everything. After years I'm finally able to find another company and have now switched. NEVER USE THIS COMPANy THEY DO NOT CARE ABOUT YOU AT ALL!!!"
We responded:
"Good Morning Brandon, I do see you had a few pending changes with the regional office recently. After reading your post a couple of times it seems like your frustration may be coming more from dealing with the multiple parties involved than from your years of service with our office. When we receive information from you it has to be communicated over to the regional office and reviewed, that may not always happen immediately, in turn even when it does they could have already communicated out to you with mail that is no longer accurate. It's certainly not a perfect system, but it is the best one we have. I can assure you we do care about you as a policyholder and fellow driver, and hate to end on bad terms. That said it's also true that we can not reimburse a fee charged by another company. Those would have to be taken up with them. State Farm also does not charge any premium for days that coverage is not provided. If you would like to discuss further, feel free to give us a call at your convivence. "
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Nereida Rosado

June 27, 2024

5  out of  5
rating by Nereida Rosado
"Rhett was very professional and informative making the transition from one insurance company to another easy"
We responded:
"Thank you for taking the time out of your day to leave us the fantastic review! "
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B. A Jackson

May 8, 2024

3  out of  5
rating by B. A Jackson
"The agents are always agreeable. My problem is, because of the high deductible. I have not been able to use it. I have had them since 2008. Feels like, It's been so long . It will be a lose , for me, after all the money I have put in..."
We responded:
"Thanks for taking the time to leave us a review, although I do wish it were higher since the deductible options are set by the regional office. That said, we would be happy to review your policies with you and see if there may be a lower deductible available than you are currently carrying. Living near the coast our options can be limited, but we are always here to help evaluate or talk it through if you would like."
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Tammy Roundtree

May 6, 2024

4  out of  5
rating by Tammy Roundtree
"Good"
We responded:
"Thanks for the great review Tammy! "
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Tracy McConnell

January 6, 2024

5  out of  5
rating by Tracy McConnell
"My agent was on point with assisting me with my insurance policy! Very well knowledgeable about the insurance process and getting you started at the best deal."
We responded:
"Thank you for the fantastic review Tracy!"
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Lashawnda Green

January 5, 2024

5  out of  5
rating by Lashawnda Green
"Rhett is my agent and his customer service was great. You can tell that this office really cares about their clients."
We responded:
"Thank you for the kind words and taking a moment to leave us the great review! We are thrilled to have you and Rhett with State Farm."
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Ashish Agarwal

December 5, 2023

5  out of  5
rating by Ashish Agarwal
"Over All excellent experience working with Tanner."
We responded:
"Thank you for taking the time to leave us the great review!"
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Nik

December 4, 2023

5  out of  5
rating by Nik
"The folks at this office were great at getting a last minute policy together as I was purchasing a home. In fact, the policy was lower than every other company I'd gone through before! Rhett was very kind, straightforward and had the policy written up in no time, even on a very short notice. I can't recommend these guys enough!"
We responded:
"Thank you for taking the time to leave us the fantastic review Nik! We are happy to have Rhett and yourself as a part of our agency. "
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Kelli Woodward

November 7, 2023

5  out of  5
rating by Kelli Woodward
"Easy to work with and very knowledgeable about policies offered."
We responded:
"Thanks for the great feedback Kelli! Welcome to State Farm!"
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Amanda Tennies

October 27, 2023

5  out of  5
rating by Amanda Tennies
"All around positive experience."
We responded:
"Thanks for the fantastic review Amanda!"
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Michael Green

October 27, 2023

5  out of  5
rating by Michael Green
"Very friendly and professional services"
We responded:
"Thanks for the great review Michael! "
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Kevin Mcneil

October 25, 2023

5  out of  5
rating by Kevin Mcneil
"Rhett was a pleasure to work with he went above and beyond to help me"
We responded:
"Thank you for taking the time to leave Rhett & our office the fantastic feedback Kevin!"
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Brandy Rheuark

September 20, 2022

5  out of  5
rating by Brandy Rheuark
"Rick went above and beyond to help me with quotes and made the process so easy! I have recommended him to several friends already!"
We responded:
"Thank you for the amazing review Brandy!"
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Amy Graham

June 23, 2022

5  out of  5
rating by Amy Graham
"All of the agents are superb! Marcus really gets it done!"
We responded:
"Thanks for taking the time to leave us a great review Amy!"
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Jean Reilly

June 15, 2022

5  out of  5
rating by Jean Reilly
"Marcus Williams did a great job helping me get new auto and home insurance! I saved a ton of money and he was very professional and helpful. Feeling grateful!"
We responded:
"Thanks for the amazing review Jean!"
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Jennifer Everhart

May 24, 2022

5  out of  5
rating by Jennifer Everhart
"Marcus is always wonderful to work with. I reached out to him prior to moving to Charleston and he has been so helpful and responsive."
We responded:
"Thank you for the kind words Jennifer! We appreciate you taking the time to leave a great review."
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Albert Peloquin

May 17, 2022

5  out of  5
rating by Albert Peloquin
"I've been with Tanner Bush State farm for about a year and a half. Marcus Williams is my agent. Although I've never met him we have talked on many occasions and I feel like I can trust him to take care of my car insurance needs. He helped me with my daughters discounts for her grades and although she didn't complete the steer clear program, he let me know about it and also inform me that she can still do it on this 6-month period. Marcus is very easy to talk to and I would not hesitate to refer him to any of my friends or anyone in my family if they ask me about any type of insurance. I am very thankful he reached out to me that day I googled insurance on my phone and put in the information on what type of insurance I was looking for at that time. I left State farm for a 6-month period because a better rate came up, but that company added another $800 to my policy when it was time to renew. I called Marcus and he took care of me. Although I've never met him, I am positive he is an asset to the company because he is definitely an asset to me. I just renewed my policy today and I look forward to a long-term relationship with Marcus and State farm. Thank you very much"
We responded:
"Thank you so much for taking the time to write us an amazing review Al! We are thrilled to have the opportunity to earn your business every interaction."
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Shauntaye Simmons

May 2, 2022

5  out of  5
rating by Shauntaye Simmons
"Marcus helped me leave Geico. He was quick on getting a quote for for me"
We responded:
"Thank you for taking the time to leave us a great review Shauntaye!"
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a. lutrell forester

April 20, 2022

5  out of  5
rating by a. lutrell forester
"Contact was made by email, the response was quick. Spoke on the phone with Marcus, real polite, offered other services."
We responded:
"Thank you for the fantastic review! We are glad Marcus was able to exceed your expectations."
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Trey Sauls

March 8, 2022

5  out of  5
rating by Trey Sauls
"I called in from Atlanta needing a copy of my policy on the fly, Marcus Williams answered the phone and I had all the documents I needed within minutes. That kind of service is unheard of in this day and time."
We responded:
"Thanks for the great review Trey!"
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Cord Grant

February 25, 2022

5  out of  5
rating by Cord Grant
"Pleasure to discuss business…good or bad the customer service is excellent"
We responded:
"Thank you for the great review! We appreciate you taking the time out of your day to make ours a little brighter!"
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Nikki Byrd

February 22, 2022

5  out of  5
rating by Nikki Byrd
"State Farm is my only recommendation! Marcus’ hospitality, professionalism, and just being on it made everything so seamless and comforting. State Farm really looks out for you. What more can you ask for?"
We responded:
"Thank you so much for the amazing review Nikki. We are so happy to have you and Marcus as part of our agency!"
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Michelle Mandolene

February 11, 2022

5  out of  5
rating by Michelle Mandolene
"Marcus is a pleasure to work with. Very informative and he was able to work with me on a great rate!!! I've been with Geico for 10years and I am leaving them because of Marcus."
We responded:
"Yes! We are glad we helped get you away from the lizard and are thrilled to have Marcus and now you as a part of our State Farm family."
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Kevin Whisenhunt

February 4, 2022

5  out of  5
rating by Kevin Whisenhunt
"Great. Very helpful agent!"
We responded:
"Thank you for the kind words Kevin!"
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Christopher Rounds

October 22, 2021

5  out of  5
rating by Christopher Rounds
"Wonderful people ❤"
We responded:
"Thank you for the equally wonderful review Chris!"